MIWA/RMI Terms & Conditions

Terms and Conditions of Service

1. PRE-AUTHORISATION
   • The consumer will be supplied with an estimate for any repair or maintenance work. Approval will be required for the initial estimate and also for any additional repairs or maintenance service, unless the consumer in writing agree otherwise.
   • Any authorized additional work performed will not create a new agreement and will form part of the initial estimate and subject to all the terms & conditions.
   • The supplier has the right to request a deposit in circumstances. The consumer has the right to cancel the service at any time, unless the motor vehicle parts/material ordered are special ordered goods. Special ordered goods may not be cancelled and the full charge will be charged for motor vehicle parts/Material already ordered. The supplier may also charge a cancellation fee for cancellation of other general goods or service. The fee will depend but not limited to the labour for the work carried out up to time of cancellation, a reassembling fee if required and the cost of all parts, accessories and consumables installed.
   • Unless otherwise agreed, the repair and maintenance work shall be performed at the premises of the supplier during working hours as indicated outside the premises. If the consumer requires after hour work or service as a premises other than the suppliers premises, the consumer will pre-authorise the additional fee thereto.
   • The consumer must remove all valuable items out of their vehicle as the supplier will not be liable for the loss or damage to such property. CONSUMER 
     

• The consumer authorizes the supplier to drive the vehicle on the road or in the workshop for the purpose of testing, inspection and moving the vehicle around in the workshop. The supplier will only be responsible for any loss, directly or indirectly because of the supplier’s gross negligence.

• The consumer has the right on completion of the service to examine the repair & maintenance service at the premises of the supplier. Should the vehicle be damaged during my examination thereof as a result of my recklessness or deliberate behavior, gross negligence or criminal conduct, the consumer will be liable for the payment of the authorized work and cost for repair of the damage and indemnify the supplier for any loss, damage or injury.

• The risk of damage or loss of the motor vehicle will remain the consumers risk after delivery of the motor vehicle and the supplier will only be responsible for any loss, directly or indirectly because of the suppliers negligence.

• The time and date of completion of the service is an estimate due to                            

                 Availability of parts, possible other additional pre-authorised work to be

                  Performed and the supplier therefore does not warrant the exact dates

                 and times.

2. WARRANTY
   • The supplier warrants every new or reconditioned part installed during any repair or maintenance work, and the labour required installing it, for a period of three months after date of installation or such longer period as the original manufacturer may specify in writing.              
   • The warranty will be void if the consumer has subject the part, or the motor vehicle or the property in which it was installed, to misuse and abuse and if the part or motor vehicle was worked on/opened by someone else other than the supplier.
   • The warranty will be void if the consumer has failed to use repaired motor vehicle in accordance with the instructions and specifications of the supplier.
   • The warranty does not apply to ordinary wear & tear, having regard to the circumstances in which the motor vehicle is intended to ordinarily be used.

3. PAYMENT
   • The consumer address (domicile) as on the quotation/client info sheet will be the address where all documentation will be accepted by the consumer.
   • Payment for authorized work shall be paid in South African currency on collection of the vehicle and proof of the transaction will be an invoice issued by the supplier displaying a VAT number, address of the supplier, cost of the service/goods and the amount of VAT applicable to the transaction. The amount on the invoice will be the amount payable and easy determinable to the supplier and such an amount will be prima facie (on the face value) regarded as correct.
   • The vehicle will not be released to the consumer until full payment is received by the supplier and the consumer will be liable for storage fees that may be incurred due to non-payment. The supplier will have a general lien (right to keep motor vehicle parts/material) on the motor vehicle and all its contents for all money owing to the supplier.
   • If the motor vehicle is ready for collection, the consumer must collect the motor vehicle within 5 (five) business day after being informed by the supplier. Failure by the consumer to collect the motor vehicle will incur storage fees cost of R150.00 (VAT Included) per day. If the motor vehicle is not collected after a reasonable period, the supplier may follow all legal processes to recover fees for the authorized service, storage fees, collection fees and any other fees related to the service.
   • If any of the parties is in breach of this agreement, the innocent party will have the right to recover all legal costs and disbursements on an attorney and client scale.

4. COMPLAINTS
   • In the event of a complaint or a dispute arising between the parties, regarding this agreement or service rendered, the consumer shall inform the supplier in writing about the nature of the complaint. The supplier will investigate and will attempt to resolve the matter within 7 (seven) days, failing which, the consumer may refer the dispute to the relevant Ombud or National Consumer Commission.